Our Strategic Plan
The Core values which underpin our organisation are
1 Innovation
We will
• Look for opportunities to challenge ourselves and the industry
• Find a better way
• Maintain an open mind
• Be sustainable
• Maintain continuity
• Be adaptable
2 Integrity
We will • Deal honestly with people
• Maintain ethical practice
• Be transparent in our dealings
• Be accountable for our actions
3 Respect
We will
• Accept and treat each person as an individual
• Value people
• Be non-judgemental
4 Quality
We will
• Be client focused
• Commit to the achievement of excellence
• Ensure consistency of service delivery through a support system framework
We will achieve success by reaching the following goals
1 To provide sustainable services
• Ensure a funding regime to meet the demonstrated needs of clients individually and collectively
• Develop and maintain infrastructure and systems to meet the physical and lifestyle needs of clients
2 To seek opportunities for growth
• Develop new service models to reflect the changing needs of society
• Review and enhance our current service model to reflect the changing needs of society
3 To invest in our people
• Provide staff with the opportunity for security, recognition, responsibility and development
• Engage our families, according to their own values and wishes, in our future
• Ensure stakeholder satisfaction is maintained at levels higher than sector norms
4 To be a recognised identity
• Adopt a new corporate image
• Ensure our Communication Plan disseminates our vision and plan for the future
• Promote a broader based community involvement in the development of our sector
5 To promote leadership and excellence in processes and governance
• Board developed Performance Management System for Board & Directors
• Review and enhance existing systems
• Promote excellence in governance procedures