Our Strategic Plan


We identify the following factors as critical to our success

1. Strategic choice of services
We participate in, and develop, services which are complimentary and consistent with our vision and mission.

2. Stakeholder Support
We work collaboratively with clients, their families and friends and our staff to provide a team-based approach, consistent with the individual circumstances of all of our stakeholder groups.

3. Quality, functional relationship with all levels of government
We have a good working relationship with all levels of government which allows us to influence future policy and funding issues and maintains us as the provider of choice.

4. Being a leader in innovation
We are recognised as the leader in Tasmania for community engagement and innovation of service delivery to the sector.

5. Being a recognised brand
We have a clearly identifiable brand and image nationally.

6. Having quality staff and quality systems
We are recognised for the excellence of our systems and an environment that promotes personal and professional development of staff.


We will achieve success by reaching the following goals

To make strategic choices of services. To be achieved by:
  • Securing the future of current services
  • Diversifying our funding base to increase the viability of OST


  • To have stakeholder support. To be achieved by:
  • Engaging our families in our future
  • Implementing a Communication Plan to disseminate our vision and plan for the future
  • Ensuring stakeholder satisfaction is maintained at levels higher than sector norms


  • To have a quality functional relationship with all levels of government. To be achieved by:
  • Maintaining regular contact at political and policy levels to present options and solutions for current sector issues
  • Pursuing opportunities to provide services in partnership with or on behalf of government


  • To be a leader in innovation. To be achieved by:
  • Promoting a broader based community involvement in the development of our sector
  • Developing new service models to reflect the changing or unmet needs of society


  • To be a recognised brand. To be achieved by:
  • Adopting a new corporate image
  • Promoting our services nationally


  • To have quality staff and quality systems. To be achieved by:
  • Providing staff with the opportunity for security, recognition, responsibility and development
  • Reviewing and enhance existing systems
  • Reviewing and enhancing our current service model to reflect the changing needs of society
  • Promoting excellence in governance procedures


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