General Information
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The Oakdale Services Tasmania philosophy is one which places the client at the centre of our organisation. Within all of our service divisions we strive to maximise the quality of life enjoyed by every client.
Oakdale Services currently has 58 clients in nine properties. All are located in the greater Hobart area.
Client input is the cornerstone in developing program, activity and holiday planning.
Each client prepares an annual Personal Plan, in conjunction with Support Staff and Client Advocates. Here they express their goals and aspirations for the coming 12 months. It is then the role of staff to assist them within the available resources.
Clients are involved in a variety of day time activities. Many are employed by such organisations as Oak Enterprises and Plane Tree Studios whilst others have retired. All may be participants in Community Access Services provided by this or other organisations.
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An important part of assessing the quality of services to our clients is our Client Satisfaction and Family Satisfaction surveys. On a regular basis, a sample of our clients is surveyed by independent Client Advocates to determine how well, from the clients' point of view, we have: supported them in meeting their personal goals and aspirations; and provided a good and safe environment for them. A similar independent survey of family members measures their opinions of Oakdale Services.
Reports on the Survey Results are provided to the Board and senior management for assessment, recommendation and action. These results are then made generally available.